Shop Policies and Pottery Care

If your pottery is damaged during shipping you should notify Goldfinch pottery within 7 days of the delivery date. You will need to provide your name, shipping id, and photos of the damaged items. These are required for us to assist you with a refund or exchange. Damaged items will not be taken into consideration for refund or exchange after 7 days from the delivery date.

If you would like to Return or Exchange your pottery, please contact us within 7 days. We will gladly assist you with an exchange or provide store credit for a return with proof of purchase. The returned items must be in new/original condition. Once received at the studio the returned items will be reviewed and the store credit or exchanged item will be issued. (If the items come with signs of wear or are damaged they will not be accepted.) Other restrictions may apply. 

*This policy does not apply to second items. Seconds are final sale items and will not be accepted for returns or exchanges*

Goldfinch Pottery is not responsible for any damage that occurs when shipping items back for returns or exchanges. It is highly advisable that customers pack pottery well and ship via a trackable carrier. Shipping costs are non-refundable.

Once we receive your order it will be packed and shipped within 2-3 business days. All pottery items are shipped through UPS or USPS. Once out of our hands, time will depend on the mailing system, which should be about 3-4 business days. 

At the moment we are unable to offer international shipping. 

If you need expedited shipping please contact us directly for a quote before purchase.

All Seconds are final sale items. They are not eligible for returns or exchanges.

Seconds are items that Goldfinch Pottery has deemed not first quality. They are still fully functional and lovely pots. They may have one or a range of differences that qualifies them as a second item including but not limited to shape, size, research and design, glaze discrepancies, and others. 

Under no circumstances are Seconds exchangeable or refundable.

All of our stoneware pottery is oven, dishwasher and microwave safe. 

To help your pottery last a long time …

Use dish soap and a light scrub brush or sponge

Avoid direct contact of bare pottery (unglazed areas) with oil, or grease to prevent permanent stains on your pottery. 

Don’t Subject Pottery to Sudden Temperature Changes or Direct Heat Sources 

-Don’t leave planters or pottery out in freezing temperatures

-Pottery will break if transferred directly from the freezer to a hot oven, so allow for a gradual change in temperature 

-Always preheat your oven before placing your pottery inside it. While the pottery can withstand temperatures typically used in baking, it can break when exposed to the direct heat element while the oven is preheating. 

-Do not use Goldfinch Pottery over an open stovetop (open flame, electric burner), under the broiler, in a toaster oven, or on a barbecue grill. This type of usage exposes your pottery to potentially damaging direct heat sources. 

-All of my glazes are Lead Free 

-Avoid placing hot pottery items directly on countertops or wet, cool, or metal surfaces, Place them on ceramic or wool trivets or cooling racks 

-Protect your hands from burning. Pottery may be extremely hot when removed from ovens, dishwashers, or microwaves. Use protective pot-holders to handle heated pottery—don’t ever touch the hot pottery with your bare hands, or allow it to come in contact with your body. Keep hot pottery out of children’s, or pets' reach.

Your pottery and any pottery for that matter can break if your pottery is dropped, knocked against a hard surface or struck with a hard utensil- so handle your pottery with care. 

-If your pottery does chip or crack, do not continue to use it. 

-If your pottery does fully break, use thick gloves and caution to clean up the broken shards as pieces can be extremely sharp and be widely spread from the point of breakage.

At Goldfinch Pottery, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website, www.goldfinchpottery.com (the “Site”).

This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.

1. Information We Collect

When you visit the Site, we collect the following types of personal information:

A. Personal Information You Provide

• Name
• Billing and shipping addresses
• Email address
• Phone number
• Payment information (processed securely by Shopify and its partners)
• Order details and purchase history
• Information provided via contact forms or newsletter sign-ups

B. Automatically Collected Information

• IP address
• Web browser and device type
• Time zone and location
• Cookies and pixel data (e.g., browsing behavior, referring site)

We collect this information using cookies, log files, tags, pixels, and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you (e.g., order updates, customer support)
• Send newsletters and promotional content (if you've opted in)
• Improve our website and customer experience
• Analyze trends and website traffic
• Detect and prevent fraud or misuse

3. Sharing Your Information

We respect your privacy and do not sell your personal information.

We share your information only with trusted third-party providers, including:

• Shopify (our e-commerce platform)
• Payment processors (e.g., Shopify Payments, PayPal, Apple Pay)
• Shipping carriers (e.g., USPS, UPS)
• Marketing and analytics tools (e.g., Google Analytics, Klaviyo)

These providers use your data only as needed to perform their services.

4. Cookies & Tracking

Our Site uses cookies to improve your browsing experience. Cookies help us remember your preferences, track your cart, and understand how visitors use our site.

You can manage your cookie settings in your browser or via the cookie banner (if applicable). EU visitors will be asked for cookie consent upon arrival, in compliance with GDPR.

5. Your Rights

Depending on your location, you may have the right to:

Under GDPR (EU/EEA residents):

• Access the personal data we hold about you
• Request corrections or deletions
• Withdraw consent or restrict processing
• Receive a copy of your data in a portable format
• Object to certain uses of your data

Under CCPA (California residents):

• Know what personal information we collect
• Request deletion of your personal information
• Opt out of the sale (we do not sell data)
• Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us at:
📧 leah@goldfinchpottery.com

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described above unless required by law to retain it longer (e.g., tax or accounting purposes).

You can request deletion of your personal data at any time by contacting us.

7. Shopify Platform & Third Parties

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

For more information on how Shopify uses your personal data, you can read their Privacy Policy here:
🔗 https://www.shopify.com/legal/privacy

8. Email Marketing

If you opt in to receive emails from us, we may send you updates, promotions, and other relevant information.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.

We comply with CAN-SPAM, GDPR, and CCPA regulations for email marketing.

9. Minors

This Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal and regulatory reasons.

Any changes will be posted here with an updated "Effective Date" at the top.

11. Contact Us

For more information about our privacy practices, questions, or to make a complaint, please contact us by email or mail at:

Goldfinch Pottery
📧 Email: leah@goldfinchpottery.com
📫 Mailing Address: 182 Supervisors Rd Lancaster PA 17603